Subscription & Billing

Everything you need to know about Flexilocus subscription plans, billing, and managing your account costs.

Table of Contents

  1. Subscription Plans Overview
  2. Choosing the Right Plan
  3. Upgrading Your Subscription
  4. Managing Your Subscription
  5. Usage Tracking
  6. Billing & Invoices

Subscription Plans Overview

Flexilocus offers flexible subscription plans designed to scale with your influencer marketing needs, from testing the platform to running large-scale campaigns.

Available Plans

Free Plan

Perfect for: Brands testing influencer marketing or running occasional collaborations

Price: $0/month

Features:

  • 1 active collaboration per month
  • Access to creator discovery
  • Basic search and filters
  • Direct messaging with creators
  • 1 team seat (owner only)
  • Email support
  • Proposal system
  • Chat functionality
  • File sharing (up to 100MB per month)

Limitations:

  • Cannot create campaigns
  • Limited to 1 collaboration at a time
  • Cannot run multiple simultaneous collaborations
  • Basic analytics only
  • No priority support
  • Cannot invite team members

Best For:

  • Small businesses trying influencer marketing
  • Brands with very limited budgets
  • Testing the platform before committing
  • Occasional one-off collaborations

Launch Plan

Perfect for: Growing brands scaling their influencer marketing efforts

Price: $299/month (billed monthly) or $2,988/year (save $600)

Features:

  • 11 active collaborations per month
  • Everything in Free, plus:
  • Unlimited campaigns
  • Advanced creator discovery filters
  • Up to 3 team seats
  • Campaign management tools
  • Performance tracking
  • Priority email support (24-hour response time)
  • Advanced analytics
  • File sharing (up to 2GB per month)
  • Creator bookmarking and lists
  • Export collaboration data
  • API access (coming soon)

Collaboration Rollover:

  • Unused collaborations roll over for 1 month
  • Maximum 15 collaborations can be stored
  • Example: Use 8 in January, have 14 available in February (11 + 3 rolled over)

Best For:

  • Scaling startups
  • SMBs with regular influencer marketing needs
  • Brands running 2-5 campaigns per quarter
  • Marketing teams with modest budgets
  • Testing multi-channel influencer strategies

Amplify Plan

Perfect for: Established brands and agencies with extensive influencer marketing programs

Price: $999/month (billed monthly) or $9,988/year (save $2,000)

Features:

  • Unlimited active collaborations
  • Everything in Launch, plus:
  • Up to 10 team seats
  • Dedicated account manager
  • Phone support
  • 4-hour priority support response time
  • Advanced campaign analytics
  • Custom reporting
  • File sharing (unlimited)
  • White-label options (agencies)
  • Early access to new features
  • Quarterly strategy sessions
  • Onboarding assistance
  • Custom integrations (upon request)
  • API priority access

Best For:

  • Established brands with significant budgets
  • Marketing agencies managing multiple clients
  • Enterprise companies
  • Brands running 10+ campaigns per quarter
  • Teams requiring dedicated support
  • Organizations needing custom solutions

Plan Comparison Table

Feature Free Launch Amplify
Active Collaborations 1/month 11/month Unlimited
Team Seats 1 3 10
Campaigns ✗ ✓ ✓
Creator Discovery Basic Advanced Advanced
Analytics Basic Advanced Enterprise
Support Email Priority Email Phone + Email
Response Time 48 hours 24 hours 4 hours
File Storage 100MB 2GB Unlimited
Account Manager ✗ ✗ ✓
Custom Reporting ✗ ✗ ✓
API Access ✗ ✓ Priority
White-Label ✗ ✗ ✓ (Agencies)
Strategy Sessions ✗ ✗ Quarterly
Early Features ✗ ✗ ✓

Understanding Collaboration Limits

What Counts as an Active Collaboration?

  • Any collaboration in "Pending," "Negotiating," or "In Progress" status
  • Once a collaboration reaches "Completed" or "Cancelled," it no longer counts toward your limit

What Happens When You Reach Your Limit?

  • Free Plan: Cannot start new collaborations until current one is completed
  • Launch Plan: Cannot start new collaborations until usage resets or collaborations complete
  • Amplify Plan: No limits!

Usage Reset:

  • Collaboration counts reset on your billing cycle date
  • Example: If you subscribed on the 15th, usage resets on the 15th of each month
  • Completed collaborations free up slots immediately

Additional Seats

Need more team members than your plan includes?

Pricing:

  • Launch Plan: $50/month per additional seat (max 5 additional)
  • Amplify Plan: $75/month per additional seat (no maximum)

How to Add:

  1. Settings > Subscription
  2. Click "Add Team Seats"
  3. Select number of seats
  4. Confirm and pay

Billing:

  • Prorated for current month
  • Added to monthly subscription cost
  • Can remove seats anytime

Choosing the Right Plan

Decision Framework

Use this guide to select the best plan for your needs:

Start with Free If:

  • ✓ You're new to influencer marketing
  • ✓ Budget is extremely limited ($0 available)
  • ✓ Running 1 collaboration or less per month
  • ✓ Just testing the platform
  • ✓ No team collaboration needed
  • ✓ Don't need campaign organization tools

Choose Launch If:

  • ✓ Running 2-10 collaborations per month
  • ✓ Need campaign management
  • ✓ Have a small marketing team (2-3 people)
  • ✓ Want advanced discovery features
  • ✓ Need better analytics
  • ✓ Budget: ~$3,000-5,000/month for influencer marketing
  • ✓ Growing your influencer program

Choose Amplify If:

  • ✓ Running 12+ collaborations per month
  • ✓ Have a larger marketing team (4+ people)
  • ✓ Managing multiple concurrent campaigns
  • ✓ Need dedicated support
  • ✓ Budget: $10,000+/month for influencer marketing
  • ✓ Require custom reporting
  • ✓ Agency managing multiple brands
  • ✓ Want a dedicated account manager

Calculating Your Needs

Step 1: Estimate Monthly Collaborations

Ask yourself:

  • How many creators do we want to work with monthly?
  • How many campaigns do we plan to run per quarter?
  • What's our average number of deliverables per campaign?

Example Calculation:

  • 2 campaigns per quarter = ~6 campaigns per year
  • 5 creators per campaign = 30 creator relationships
  • Staggered throughout year = ~5-10 active collaborations at once
  • Result: Launch Plan is ideal

Step 2: Consider Team Size

  • How many people manage influencer marketing?
  • Do they all need platform access?
  • What roles do they serve?

Example:

  • Marketing Manager (needs access)
  • Social Media Coordinator (needs access)
  • Designer (occasional access)
  • Result: 3 seats minimum → Launch Plan or higher

Step 3: Evaluate Budget

Platform Cost vs. Creator Payments:

  • Platform subscription is overhead
  • Actual creator payments are separate
  • Rule of thumb: Platform cost should be <5% of total influencer budget

Example Budget:

  • Total influencer marketing budget: $10,000/month
  • Suggested platform budget: $300-500/month
  • Result: Launch Plan fits perfectly

Step 4: Growth Projection

Consider 3-6 month growth:

  • Will you 2x your influencer efforts?
  • Hiring additional team members?
  • Expanding to new platforms?
  • Planning larger campaigns?

Choose the plan you'll need in 3 months, not today.

Trial Periods and Testing

Free Forever Tier:

  • No credit card required
  • No time limit
  • Upgrade anytime
  • Test all basic features
  • Start 1 real collaboration

Paid Plan Trials:

  • Currently no trial periods for paid plans
  • Start with Free to test platform
  • Upgrade when ready to scale
  • Can downgrade if needed (with notice)

Money-Back Guarantee:

  • 14-day money-back guarantee on annual plans
  • If not satisfied, full refund within first 14 days
  • Must contact support to initiate
  • Prorated refunds not available mid-term

Annual vs. Monthly Billing

Annual Billing Benefits:

  • Launch: Save $600/year (2 months free)
  • Amplify: Save $2,000/year (2 months free)
  • 14-day money-back guarantee
  • Locked-in pricing for the year
  • No monthly billing hassles

Annual Billing Considerations:

  • Paid upfront
  • Cannot downgrade mid-year (only at renewal)
  • Can upgrade anytime (prorated)
  • Commitment to platform

Monthly Billing Benefits:

  • No large upfront cost
  • Flexibility to change plans
  • Cancel anytime
  • Better for testing

Monthly Billing Considerations:

  • Higher total annual cost
  • Monthly billing cycles
  • No long-term commitment

Recommendation:

  • New users: Start with monthly
  • Committed users after 2-3 months: Switch to annual
  • Agencies and enterprises: Annual for budget consistency

Upgrading Your Subscription

When to Upgrade

Signs You've Outgrown Your Current Plan:

From Free to Launch:

  • Consistently hitting the 1 collaboration limit
  • Need to work with multiple creators simultaneously
  • Want to organize collaborations into campaigns
  • Need team members to help manage influencers
  • Require better analytics

From Launch to Amplify:

  • Running 10+ collaborations monthly
  • Hitting the 11 collaboration limit regularly
  • Need more than 3 team seats
  • Require phone support
  • Want dedicated account management
  • Need custom reporting
  • Managing complex, multi-phase campaigns

How to Upgrade

Upgrading is instant and simple:

Step 1: Access Subscription Settings

  1. Click Settings in the main navigation
  2. Select "Subscription & Billing" from the sidebar
  3. You'll see your current plan

Step 2: Select New Plan

  1. Click "Upgrade Plan" button
  2. View plan comparison
  3. Select Launch or Amplify
  4. Choose monthly or annual billing

Step 3: Payment Process

If This Is Your First Paid Plan:

  1. Enter payment information
  2. Credit/debit card via Dodo Payments
  3. Billing address
  4. Tax ID (if applicable)

If Already on Paid Plan:

  1. Use existing payment method
  2. Or update payment method
  3. Review pricing difference

Step 4: Confirm Upgrade

  1. Review order summary
  2. See prorated charges (if applicable)
  3. Confirm terms
  4. Click "Confirm Upgrade"

Step 5: Instant Activation

  • Upgrade is immediate
  • New features available instantly
  • New collaboration limits apply
  • Team can be invited right away
  • Confirmation email sent

Prorated Billing

When you upgrade mid-cycle:

How Proration Works:

  1. Calculate unused days on current plan
  2. Credit that amount
  3. Charge for new plan
  4. You only pay the difference

Example:

  • Current plan: Launch ($299/month)
  • 15 days remaining in billing cycle
  • Upgrading to: Amplify ($999/month)
  • Credit: $149.50 (half of $299)
  • Charge: $999
  • You pay: $849.50 today
  • Next month: Full $999

Annual Plans:

  • Similar proration applies
  • Credit unused months on old plan
  • Pay for new annual plan minus credit

Payment Methods

Accepted Payment Methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit cards with credit processing

Payment Processor:

  • Dodo Payments (secure, PCI-compliant)
  • All transactions encrypted
  • No card data stored on Flexilocus servers
  • International payments supported

Currency:

  • All prices in USD
  • Currency conversion handled by your bank
  • International transaction fees may apply

What Changes After Upgrading

Immediate Changes:

  • Collaboration limits increase
  • All new features unlock
  • Can invite additional team members
  • Access to better support tier
  • Enhanced analytics available
  • Campaign features (if upgrading from Free)

Next Billing Cycle:

  • New price applies
  • Usage resets per new limit
  • Billing date remains the same

Historical Data:

  • All previous collaborations remain
  • Historical analytics preserved
  • Past campaigns still accessible
  • Nothing is lost in upgrade

Managing Your Subscription

Viewing Current Subscription Details

Access Your Subscription Dashboard:

  1. Settings > Subscription & Billing
  2. View current plan information

Information Displayed:

  • Current plan name
  • Monthly/annual billing status
  • Next billing date
  • Current usage vs. limits
  • Team seats used/available
  • Payment method (last 4 digits)
  • Billing history link

Changing Plans

Upgrading

Process:

  • Follow steps in "Upgrading Your Subscription" above
  • Instant activation
  • Prorated billing

Downgrading

How to Downgrade:

  1. Settings > Subscription & Billing
  2. Click "Change Plan"
  3. Select lower tier
  4. Review implications
  5. Confirm downgrade

When Downgrade Takes Effect:

  • End of current billing period
  • Not immediate (to prevent loss of access)
  • You keep current features until period ends
  • Then switches to new plan

Important Considerations:

Before Downgrading from Amplify to Launch:

  • Review current active collaborations
  • Must be under 11 active when downgrade takes effect
  • Remove extra team members (if over 3)
  • Contact your account manager

Before Downgrading from Launch to Free:

  • Must have 1 or fewer active collaborations when downgrade takes effect
  • Remove all team members except owner
  • All campaigns remain visible but become read-only
  • Cannot create new campaigns
  • Consider completing current collaborations first

Downgrade Protection: If you exceed new plan limits when downgrade is set to take effect:

  • You'll be notified 7 days before
  • Downgrade will be blocked if limits exceeded
  • Must reduce usage before downgrade proceeds
  • Automatic retry in 7 days

Cancelling Subscriptions

How to Cancel:

  1. Settings > Subscription & Billing
  2. Scroll to bottom
  3. Click "Cancel Subscription"
  4. Select cancellation reason (helps us improve)
  5. Choose cancellation type
  6. Confirm cancellation

Cancellation Types:

Cancel at Period End (Recommended):

  • Keep access through current billing period
  • Get full value from payment
  • Automatically downgrade to Free at period end
  • Data and collaborations preserved
  • Can reactivate before period ends

Cancel Immediately:

  • Immediate downgrade to Free tier
  • No refund for unused time
  • Lose access to paid features instantly
  • Active collaborations remain but limited features
  • Only choose if absolutely necessary

What Happens After Cancellation:

  • Account remains active on Free tier
  • All data preserved
  • Can resubscribe anytime
  • Historical collaborations remain accessible
  • Active collaborations must complete under Free tier limits

Reactivation:

  • Can reactivate anytime before period end
  • Settings > Subscription > Reactivate
  • No data loss
  • Resume at same plan level

Past Due Status

What Triggers Past Due:

  • Payment method declined
  • Insufficient funds
  • Expired credit card
  • Bank rejection

What Happens:

  1. Initial payment failure notification
  2. 3 automatic retry attempts over 7 days
  3. Account marked "Past Due"
  4. Limited access to features
  5. After 14 days: Downgrade to Free

Restrictions When Past Due:

  • Cannot start new collaborations
  • Cannot invite team members
  • Cannot create campaigns
  • Existing collaborations still accessible
  • Read-only mode for most features

How to Resolve:

  1. Settings > Subscription & Billing
  2. See "Past Due" banner
  3. Click "Update Payment Method"
  4. Enter new card information
  5. Click "Retry Payment"
  6. Instant restoration upon success

Prevention:

  • Keep payment method current
  • Update cards before expiration
  • Ensure sufficient funds
  • Monitor payment confirmation emails
  • Set calendar reminders for card updates

Updating Payment Information

When to Update:

  • Card expiring soon
  • New credit card
  • Switching payment methods
  • Bank account change
  • Billing address change

How to Update:

  1. Settings > Subscription & Billing
  2. Find "Payment Method" section
  3. Click "Update Payment Method"
  4. Enter new card information
  5. Billing address
  6. Save changes

Security:

  • All payment data encrypted
  • PCI-compliant processing
  • No card numbers stored on Flexilocus
  • Secure token system
  • Instant verification

Testing New Card:

  • Small authorization charge ($1)
  • Immediately refunded
  • Verifies card is valid
  • Confirms billing address

Billing Cycle and Renewal

Understanding Your Billing Cycle:

  • Starts on subscription creation date
  • Renews on same day each month
  • Example: Subscribed Jan 15 → Renews on 15th monthly

Renewal Process:

  1. Automatic charge 3 days before renewal
  2. Confirmation email sent
  3. Invoice generated
  4. Receipt emailed
  5. Usage limits reset
  6. New period begins

Renewal Notifications:

  • 7 days before renewal
  • 3 days before charge
  • Day of successful charge
  • Failed charge notifications (if applicable)

Changing Renewal Date:

  • Not directly changeable
  • Workaround: Cancel and resubscribe on preferred date
  • Contact support for special requests
  • Note: Proration may apply

Usage Tracking

Monitoring Plan Usage

Track your usage to optimize your subscription and avoid limits.

Access Usage Dashboard:

  1. Settings > Subscription & Billing
  2. Scroll to "Usage This Period"
  3. View detailed breakdown

Understanding Usage Metrics

Active Collaborations

What It Tracks:

  • Number of collaborations in Pending, Negotiating, or In Progress status
  • Real-time count
  • Counts toward plan limit

Usage Display:

  • "8 of 11 active collaborations" (Launch Plan)
  • "Unlimited" (Amplify Plan)
  • Progress bar showing percentage used

Optimization Tips:

  • Complete collaborations to free up slots
  • Move to "Completed" status when done
  • Cancel collaborations no longer needed
  • Archive old collaborations

Team Seats

What It Tracks:

  • Number of active team members
  • Includes owner
  • Pending invitations count

Usage Display:

  • "2 of 3 team seats used"
  • "8 of 10 team seats used"

How to Free Seats:

  • Remove inactive team members
  • Revoke unused invitations
  • Transfer ownership and remove old owner

File Storage

What It Tracks:

  • Total size of uploaded files
  • Includes all collaborations
  • Chat attachments
  • Proposal documents

Usage Display:

  • "1.2GB of 2GB used" (Launch)
  • "Unlimited" (Amplify)

Managing Storage:

  • Delete old files
  • Use external links when possible
  • Compress images before uploading
  • Archive completed collaborations with large files

Usage Alerts

Automatic Notifications:

75% Usage Alert:

  • "You've used 75% of your active collaborations"
  • Sent via email
  • Dashboard banner appears
  • Suggestions to manage usage

90% Usage Alert:

  • "You're nearing your limit"
  • Urgent notification
  • Consider upgrading
  • Complete collaborations to free space

100% Limit Reached:

  • "You've reached your plan limit"
  • Cannot create new collaborations
  • Upgrade or wait for reset
  • Options displayed

Usage History

View Past Usage:

  1. Settings > Subscription > Usage History
  2. Select date range
  3. View historical usage patterns

Available Data:

  • Collaborations per month
  • Peak usage days
  • Average active collaborations
  • Team member activity
  • Storage usage trends

Using History for Planning:

  • Identify usage patterns
  • Plan upgrades strategically
  • Optimize team size
  • Budget accurately

Usage Optimization Strategies

Maximizing Free Plan

Strategy:

  • Work with one creator at a time
  • Complete each collaboration fully before starting next
  • Use external tools for team coordination
  • Plan collaborations sequentially

Timeline Example:

  • Week 1-2: Negotiate with Creator A
  • Week 3-4: Execute collaboration, get content
  • Mark complete, start with Creator B
  • Repeat monthly

Maximizing Launch Plan (11 Collaborations)

Strategy:

  • Stagger collaboration start dates
  • Plan in phases
  • Use collaboration rollover
  • Front-load negotiations

Example Distribution:

  • 5 in negotiation phase
  • 4 in active execution
  • 2 completing/wrapping up
  • Roll unused to next month

When to Upgrade

Clear Indicators:

  • Consistently hitting limits 3+ months
  • Delaying collaborations due to limits
  • Missing opportunities
  • Team needs more seats
  • Cost of delays > cost of upgrade

Billing & Invoices

Viewing Billing History

Access Your Billing History:

  1. Settings > Subscription & Billing
  2. Click "Billing History" tab
  3. View all past charges

Information Displayed:

  • Date of charge
  • Amount charged
  • Plan subscribed to
  • Payment method used
  • Invoice number
  • Status (Paid/Failed/Refunded)
  • Download invoice link

Date Range Filters:

  • Last 3 months
  • Last 6 months
  • Last year
  • All time
  • Custom date range

Downloading Invoices

How to Download:

  1. Billing History
  2. Find desired invoice
  3. Click "Download Invoice" button
  4. PDF downloads automatically

Invoice Contents:

  • Invoice number and date
  • Billing period
  • Organization name and address
  • Tax ID (if provided)
  • Itemized charges
  • Subtotal, taxes, total
  • Payment method
  • Flexilocus business information

Bulk Download:

  • Select multiple invoices (checkbox)
  • Click "Download Selected"
  • Receives ZIP file with all PDFs

Invoice Generation

When Invoices Are Created:

  • Every successful charge
  • Immediately after payment
  • Available within minutes
  • Emailed automatically

Email Delivery:

  • Sent to billing email
  • Also sent to organization owner
  • Contains PDF attachment
  • Payment confirmation details

Custom Invoices:

  • Enterprise/Amplify plans can request custom invoices
  • Add PO numbers
  • Custom billing details
  • Contact account manager

Payment Methods Management

Supported Payment Methods:

  • Credit cards (Visa, Mastercard, Amex, Discover)
  • Debit cards
  • ACH transfers (Enterprise only, contact support)
  • Wire transfers (Annual Amplify only)

Adding Payment Method:

  1. Settings > Subscription & Billing
  2. Payment Methods section
  3. Click "Add Payment Method"
  4. Enter card details
  5. Set as default (optional)
  6. Save

Multiple Payment Methods:

  • Add backup cards
  • Automatic failover on decline
  • Different cards for different purposes
  • Can switch primary anytime

Removing Payment Method:

  • Cannot remove last payment method
  • Must add new one first
  • Then remove old
  • Protects against billing issues

Updating Payment Information

Update Billing Address:

  1. Settings > Billing Information
  2. Click "Edit Address"
  3. Update address fields
  4. Save changes
  5. Applies to future invoices

Update Tax Information:

  1. Settings > Billing Information
  2. Add/edit Tax ID or VAT number
  3. Select tax exemption status
  4. Upload tax exemption certificate (if applicable)
  5. Save

Tax Handling:

  • US state sales tax calculated automatically
  • International VAT/GST as applicable
  • Tax-exempt organizations can upload certificates
  • Consult tax advisor for specific situations

Failed Payments

Reasons for Failure:

  • Insufficient funds
  • Card expired
  • Card declined by bank
  • Incorrect billing address
  • Security hold by bank
  • Daily limit exceeded

What Happens:

  1. Immediate failure notification
  2. Automatic retry in 3 days
  3. Another retry in 5 days
  4. Final retry in 7 days
  5. Account marked Past Due if all fail

Resolution Steps:

  1. Check email for failure notice
  2. Verify card details
  3. Update payment method if needed
  4. Ensure sufficient funds
  5. Contact bank if necessary
  6. Click "Retry Payment" in settings

Contacting Support: If payment issues persist:

  • Email: billing@flexilocus.com
  • Include invoice number
  • Describe issue
  • Response within 24 hours (Launch/Amplify)

Refund Policy

Eligible Refunds:

  • 14-day money-back guarantee on annual plans
  • Billing errors
  • Duplicate charges
  • Service unavailability (extended outages)

Not Eligible:

  • Buyer's remorse after 14 days
  • Partial month refunds
  • Change of business plans
  • Didn't use the service
  • Monthly subscriptions (cancel instead)

Requesting Refund:

  1. Email support@flexilocus.com
  2. Subject: "Refund Request - [Invoice Number]"
  3. Explain reason
  4. Include invoice number
  5. Processing time: 5-10 business days

Billing Support

For Billing Questions:

Common Issues:

  • Incorrect charge amounts
  • Missing invoices
  • Payment method issues
  • Tax questions
  • Refund requests
  • Billing address changes

Response Times:

  • Free Plan: 48 hours
  • Launch Plan: 24 hours
  • Amplify Plan: 4 hours

Best Practices

Subscription Management

Right-Size Your Plan:

  • Review usage quarterly
  • Upgrade before hitting limits consistently
  • Downgrade if usage drops for 3+ months
  • Don't over-provision too early

Annual vs. Monthly:

  • Commit to annual after 3 months of consistent use
  • Save 16-20% with annual billing
  • Provides budget certainty
  • Better for accounting/finance planning

Team Seat Optimization:

  • Only invite active team members
  • Remove members who leave
  • Use role-based permissions effectively
  • Consider "shared" accounts for occasional users (not recommended for security)

Budget Planning

Calculate True Cost:

Monthly Platform Cost: $299-999
+ Creator Payments: $X,000
+ Team Time: $X,000
= Total Influencer Marketing Budget

Platform Cost Should Be:

  • 3-5% of total budget for large programs
  • 10-15% for smaller programs
  • Consider as overhead/tooling cost

Annual Budget Planning:

Q1: 10 collaborations
Q2: 15 collaborations
Q3: 12 collaborations
Q4: 18 collaborations (holiday push)
Total: 55 collaborations/year
Average: 14/month
Recommended: Amplify Plan

Avoiding Overages

Monitor Usage Weekly:

  • Check dashboard every Monday
  • Plan collaboration starts strategically
  • Complete old collaborations
  • Archive when done

Plan Ahead:

  • Know your campaign calendar
  • Anticipate busy seasons
  • Upgrade before busy period
  • Downgrade in slow periods

Use Rollover:

  • Launch Plan: collaborations roll over 1 month
  • Max 15 stored
  • Plan for this in strategy

Troubleshooting

Payment Declined

Immediate Actions:

  1. Check email for decline reason
  2. Verify card details correct
  3. Check available balance
  4. Call bank if necessary
  5. Try different payment method
  6. Use backup card

Cannot Upgrade

Possible Reasons:

  • Payment information incomplete
  • Card declined
  • Billing address invalid
  • Technical issue

Solutions:

  • Complete all billing fields
  • Use different card
  • Contact support

Usage Not Resetting

Check:

  • Current billing cycle date
  • Status of "completed" collaborations
  • Time zone differences

If Issue Persists:

  • Refresh page
  • Clear cache
  • Contact support with details

Invoice Not Received

Steps:

  1. Check spam/junk folder
  2. Verify email address in settings
  3. Download from billing history
  4. Contact billing support

Next Steps

Now that you understand subscriptions:

Choose the plan that fits your current needs with room to grow. You can always adjust as your influencer marketing program evolves!