Platform Policies

Review Flexilocus's terms of service, community guidelines, content standards, and privacy policy for brands.

Brand Terms of Service
Community Guidelines
Content Guidelines
Privacy Policy

Brand Terms of Service

User Agreements

By using Flexilocus as a brand, you agree to our Terms of Service which govern your use of the platform.

Key Points:

Account Creation:

Must provide accurate information
Must be 18+ years old
One account per organization
Responsible for account security
Must verify email address

Acceptable Use:

Use platform for legitimate influencer marketing
Comply with all applicable laws
Respect intellectual property
No fraudulent activity
Professional conduct required

Prohibited Activities:

Spamming creators
Harassment or abuse
Fraudulent collaborations
Illegal activities
Misrepresentation
Platform manipulation
Scraping creator data

Organization Responsibilities

As an Organization Owner/Member:

You Must:

Keep account information accurate
Secure your login credentials
Comply with platform policies
Treat creators professionally
Honor agreements made through platform
Pay creators as agreed (when applicable)
Follow FTC and legal requirements
Report issues or violations

You Must Not:

Share account credentials
Misrepresent your brand
Make false claims
Harass creators
Violate creator rights
Breach agreements
Manipulate platform features
Create fake accounts

Content Ownership

Your Content:

You own your brand assets
Your product descriptions
Your campaign briefs
Your messages and communications

Creator Content:

Creators own their content
You receive licensed usage rights
Rights defined in agreements
Don't assume ownership

Platform Content:

Flexilocus owns platform interface
Platform features and functionality
Flexilocus branding and marks
Don't copy or reproduce

Platform Rules

Collaboration Rules:

Make genuine collaboration offers
Honor agreed terms
Communicate professionally
Respect creator time
Pay as agreed
Follow FTC guidelines
Don't cancel unfairly

Discovery Rules:

Use discovery for intended purpose
Don't scrape creator data
Don't spam creators
Respect creator privacy
Don't harass or pressure

Campaign Rules:

Provide accurate information
Meet stated requirements
Honor campaign terms
Don't mislead creators
Fair selection process

Termination Policies

We May Terminate Your Account If:

You violate Terms of Service
Engage in prohibited activities
Abuse or harass creators
Fraudulent activity
Non-payment (subscription)
Legal requirements
Repeated policy violations

Termination Process:

Warning for minor violations
Temporary suspension for serious issues
Permanent termination for severe violations
Immediate termination for legal violations

If Your Account Is Terminated:

Lose access immediately
Active collaborations affected
No refund of subscription fees
Data may be deleted
May not create new account

You May Terminate Your Account:

Cancel subscription anytime
Close account in settings
Affects active collaborations
Data retained per privacy policy
Can reactivate within 30 days

Community Guidelines

Professional Conduct

Flexilocus is a professional platform. We expect all brands to maintain high standards of professional conduct.

Expected Behavior:

Respectful communication
Honest and transparent
Professional tone
Timely responses
Fair negotiation
Honor commitments
Constructive feedback
Respectful of creator time and work

Unacceptable Behavior:

Harassment or bullying
Discriminatory language or actions
Threats or intimidation
Spam or unsolicited contact
Manipulation or deception
Abuse of power
Disrespectful treatment
Unreasonable demands

Communication Standards

Professional Communication:

Do:

✓ Be clear and specific
✓ Respond in timely manner
✓ Use respectful language
✓ Be honest and transparent
✓ Provide constructive feedback
✓ Acknowledge messages
✓ Maintain professionalism
✓ Document agreements

Don't:

✗ Use offensive language
✗ Make personal attacks
✗ Send threatening messages
✗ Spam creators
✗ Ghost after starting discussions
✗ Make unreasonable demands
✗ Be vague or misleading
✗ Pressure unfairly

Example Professional Messages:

Good:
"Hi Sarah, thank you for your proposal. After review, we'd like to move forward with a few adjustments. Would you be open to discussing modifications to items 2 and 3? We think this could be a great partnership."

Bad:
"Your pricing is way too high. Take it or leave it."

Prohibited Activities

Strictly Forbidden:

Harassment:

Repeated unwanted contact
Threatening behavior
Personal attacks
Discriminatory treatment
Sexual harassment
Stalking or doxxing

Fraud:

Fake collaborations
Payment fraud
False information
Impersonation
Fake reviews or ratings
Platform manipulation

Abuse:

Exploiting creators
Unfair treatment
Breach of contracts
Misuse of creator content
Copyright infringement
Intellectual property theft

Spam:

Mass unsolicited messages
Copy-paste generic outreach
Excessive follow-ups
Irrelevant contact
Bot activity

Creator Treatment Guidelines

Fair Treatment of Creators:

Respect Their Work:

Value their creative labor
Pay fair compensation
Reasonable timelines
Appropriate revision requests
Honor usage agreements
Credit properly

Respect Their Rights:

Content ownership
Creative freedom (within guidelines)
Right to decline
Right to negotiate
Right to fair treatment
Privacy rights

Professional Partnership:

Clear communication
Timely payments
Constructive feedback
Reasonable expectations
Mutual respect
Long-term thinking

Red Flags to Avoid:

Asking for free work
Excessive revisions
Scope creep without compensation
Unreasonable deadlines
Disrespectful communication
Not honoring agreements

Reporting Violations

If You Experience or Witness Violations:

Report to Flexilocus:

Document the violation
- Screenshots
- Message history
- Dates and times
- Specific incidents
Contact support
- Email: support@flexilocus.com
- Subject: "Policy Violation Report"
- Include documentation
- Describe impact
We will investigate
- Review evidence
- Contact involved parties
- Take appropriate action
- Notify you of outcome

What We Review:

Terms of Service violations
Community Guideline breaches
Harassment or abuse
Fraudulent activity
Creator mistreatment
Platform misuse

Possible Actions:

Warning
Account suspension
Feature restrictions
Account termination
Legal action (if warranted)

Content Guidelines

Acceptable Content Requirements

Content Through Platform:

Collaboration Briefs:

Must be accurate and honest
Clear requirements
Reasonable expectations
Legal compliance
Brand-safe instructions

Messages:

Professional and respectful
Relevant to collaboration
Appropriate language
No harassment
No spam

Campaign Descriptions:

Accurate product/service description
Honest about requirements
Fair compensation offered
Realistic timeline
Legal products/services only

Brand Safety Standards

Your Brand Must:

Comply with laws and regulations
Sell legal products/services
Appropriate for general audiences (or clearly age-gated)
No deceptive practices
Ethical business practices

Prohibited Brand Categories:

Illegal products or services
Adult/explicit content
Weapons or violence
Hate groups or discriminatory organizations
Multi-level marketing schemes (case-by-case)
Cryptocurrency/NFTs (restricted, contact support)
Gambling (restricted, regulated markets only)

Restricted Categories (Approval Required):

Alcohol (age verification required)
Supplements (must comply with FDA)
Financial services (must be licensed)
Healthcare (must be compliant)
Political campaigns (disclosure required)

Quality Expectations

Expected Standards:

Campaign Briefs:

Clear and well-organized
Comprehensive information
Professional presentation
Realistic requirements
Fair compensation

Communication:

Timely responses
Professional tone
Clear and specific
Respectful
Constructive

Brand Presence:

Complete profile
Accurate information
Professional imagery
Updated content
Active engagement

Copyright and IP

Intellectual Property Rights:

Your Responsibilities:

Don't infringe on others' copyrights
Only use licensed materials
Respect creator ownership
Proper usage rights agreements
Trademark compliance

Protected Content:

Creator-produced content
Competitor trademarks
Licensed imagery
Copyrighted materials
Platform content

Fair Use:

Understand fair use limitations
Get permission when needed
License appropriately
Document rights
Consult legal counsel

Reporting IP Infringement: If someone infringes your IP through platform:

Email: legal@flexilocus.com
Provide proof of ownership
Identify infringing content
Request removal
DMCA process for copyright

Privacy Policy

Data Collection

Information We Collect:

Account Information:

Email address
Name
Organization details
Password (encrypted)
Profile information

Usage Information:

Platform activity
Creator interactions
Campaign data
Collaboration history
Analytics data

Payment Information:

Billing details (through secure processor)
Payment history
Subscription status

Technical Information:

IP address
Browser type
Device information
Cookies and similar technologies
Usage patterns

Data Usage

How We Use Your Data:

Platform Operations:

Provide services
Process transactions
Customer support
Platform improvements
Security and fraud prevention

Communications:

Service announcements
Product updates
Marketing (opt-in)
Support responses
Platform notifications

Analytics:

Usage statistics
Performance metrics
Feature usage
Improvement insights
Aggregated trends

Legal Compliance:

Regulatory requirements
Legal obligations
Dispute resolution
Enforcing terms
Protecting rights

Data Sharing

We May Share Data With:

Service Providers:

Payment processors
Email services
Analytics platforms
Cloud hosting
Customer support tools

Legal Requirements:

Law enforcement (when required)
Court orders
Legal processes
Protect rights and safety

Business Transfers:

Mergers or acquisitions
Asset sales
Bankruptcy proceedings

With Your Consent:

Third-party integrations (you authorize)
Marketing partners (opt-in)
Public information (you choose to share)

We Never:

Sell your personal data
Share without legal basis
Share creator lists publicly
Provide data to competitors

Data Sharing with Creators

What Creators See:

Your organization profile (public information)
Collaboration messages
Campaign information (if invited)
Agreed collaboration terms

What Creators Don't See:

Your billing information
Internal notes
Other collaborations (unless you share)
Budget information (marked private)
Team member details (if hidden)

User Rights

Your Rights:

Access:

View your data
Download your data
Export collaboration history
Access analytics

Correction:

Update profile information
Correct inaccuracies
Modify settings
Update preferences

Deletion:

Request data deletion
Close account
Remove specific information
Right to be forgotten (where applicable)

Control:

Privacy settings
Notification preferences
Data sharing options
Marketing opt-out

Portability:

Export data
Transfer information
Download records
API access (paid plans)

Privacy Controls

Managing Your Privacy:

Profile Visibility:

Control who sees profile
Public vs private settings
Discovery visibility
Team member visibility

Data Sharing:

Choose what to share
Integration permissions
Third-party access
Marketing preferences

Communication:

Email preferences
Notification settings
Marketing opt-in/out
Frequency control

Cookies:

Cookie preferences
Tracking options
Analytics opt-out
Third-party cookies

GDPR Compliance

For EU Users:

Your GDPR Rights:

Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making

Lawful Basis for Processing:

Contract performance
Legitimate interests
Legal obligations
Consent (where required)

Data Protection:

EU data residency options
GDPR-compliant processors
Data protection measures
Privacy by design
Security safeguards

Contact:

Data Protection Officer: privacy@flexilocus.com
GDPR requests: gdpr@flexilocus.com

California Privacy Rights (CCPA)

For California Residents:

Your CCPA Rights:

Right to know
Right to delete
Right to opt-out of sale (we don't sell data)
Right to non-discrimination

Disclosures:

We don't sell personal information
Categories of data collected
Purposes of collection
Third parties we share with

Requests: Email: privacy@flexilocus.com Subject: "CCPA Request"

Data Security

How We Protect Your Data:

Technical Measures:

Encryption (in transit and at rest)
Secure authentication
Access controls
Regular security audits
Vulnerability testing
Backup systems

Organizational Measures:

Employee training
Access restrictions
Security policies
Incident response plan
Vendor management
Regular reviews

Your Responsibilities:

Strong password
Secure your account
Don't share credentials
Report security issues
Review access regularly
Enable 2FA (when available)

Data Retention

How Long We Keep Data:

Active Accounts:

Retained while account active
Updated continuously
Available for access

Closed Accounts:

30-day grace period
Then deleted or anonymized
Legal retention where required
Backups purged per schedule

Collaboration Data:

Retained for historical reference
Anonymized after specified period
Aggregated for analytics
Deletion upon request (where possible)